Terms & Conditions

Other Policies

Terms & Conditions

updated 03.09.2025

Summary of Sections

1. General
2. Privacy policy
3. Intellectual property
4. Ordering and Paying
5. Accuracy of content
6. Prices and availability
7. Delivery
8. Customs & Duties
9. Your Right to Cancel
10. Our goodwill return policy
11. Complaints
12. Sales to entrepreneurs
13. Electronic Services
14. Law and Jurisdiction
15. Severability
16. Indemnity
17. Miscellaneous Provisions

1. General

1.1 These Terms & Conditions apply to the entire content of the website under the domain name kiddymoon.co.uk ("website") and to any correspondence by email and any contracts between us and you. Please read these Terms & Conditions carefully before using this website. By accessing, browsing, using or registering on our website, you agree to all of the Terms & Conditions in their entirety. The Terms and Conditions applicable to your purchase are those published on our website at the time you place your order. We recommend reviewing this page regularly to stay informed about any updates. We reserve the right to amend these Terms and Conditions at any time. In the event of significant changes, we will notify users in advance by email and post a notice on this page. Such changes will take effect on the date specified in the notice.

1.2 This website is operated by Kontri Limited a company registered in England and Wales (company registration number 08505698) whose registered office is at 49 Hevea Road Burton-on-Trent DE13 0SH. Our registered VAT number is 163766385. Unless we say otherwise, we use the terms "Kontri", "we" and "us" on this website to refer to Kontri Ltd throughout the website Terms & Conditions.

1.3 In accordance with our Terms and Conditions, a consumer is defined as an individual who acts for purposes that are entirely or predominantly unrelated to their trade, business, craft, or profession.

2. Privacy policy

We are responsible for all personal data that you provide us with. We therefore have a Privacy Policy outlining how your personal data will be processed and protected by Kontri Ltd. You will find our Privacy & Cookie Policy in full here. This policy applies whether you visit our online store, shop with us or otherwise engage with us.

3. Intellectual property

3.1 You acknowledge and agree that all rights, including copyright, trademarks and other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

3.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You also acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to facilitate or assist any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

4. Ordering and Paying

4.1 Kontri Ltd has taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described. The presentation of goods in the online shop does not represent a binding offer of Kontri Ltd, but a request to you to submit such a binding offer.

4.2 All card payments are subject to authorisation by your card issuer.

4.3 The total amount to pay for your order will be the item price plus delivery charges (if any). The delivery charge will be shown during the checkout process. Please note all orders are shipped from Poland. For deliveries to Great Britain we cover import related charges.

4.4 If we do not receive payment within 14 days from the date you placed your order, that order will be cancelled.

4.5 To place an order, you need to open a Customer Account with us which will require you to provide some compulsory personal information.

4.6 By placing an order for products through kiddymoon.co.uk you confirm that you intend to enter into a contract with us for the purchase of selected products. You complete your order by clicking the “ORDER AND PAY” button at the end of the checkout process. Once your order is submitted, you will receive an email containing your order number and details of the purchased items. Please note that this email serves only as an acknowledgment of your order and does not constitute our acceptance. The contract of sale between you and us is formed only when we send you a confirmation email stating that your order has been dispatched or when you receive your order, whichever comes first. The contract remains in effect until the final day of your right to cancel.

4.7 If you made an error in your order, please contact our Customer Support as soon as possible. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

4.8 If we are unable to fulfill your entire order for legitimate reasons (for example, product unavailability), we reserve the right to cancel it. In such cases, we will inform you immediately and refund any payment already made. The refund will be made via the same payment method originally used, unless otherwise agreed. If we are unable to fulfill only part of your order, the above rules will apply only to the affected items. You are also entitled to withdraw from the remaining part of your order, if you wish.

4.9 All products that you order through our website will remain the property of Kontri Ltd until we have delivered the products to the address specified by you.

4.10 If your order hasn’t arrived, please contact us within 14 days of the expected delivery date.

4.11 Only persons over eighteen years of age can place an order.

4.12 We will provide you with the text of the contract in writing by including it in the email confirming receipt of your order.

4.13 We reserve the right to impose a monetary limit on any single order or to set quantity limits on individual products available on our online store, at our sole discretion.

5. Accuracy of content

Kontri Ltd attempts to be as accurate as possible. We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending on your device’s display settings. Please note that the dispatch and delivery times are only estimates and cannot be guaranteed. We reserve the right to correct any errors, inaccuracies or omissions on our website and to change or update information at any time without prior notice.

6. Prices and availability

6.1 Prices and availability of items are subject to change without notice. All prices are displayed in pounds sterling and UK/EU orders are inclusive of any VAT (where applicable) at the current rate for which we are responsible as a seller (VAT charged will be either VAT of the country of delivery or country of dispatch).

6.2 The total amount to pay for your order will be the item price plus any delivery charges (if any, specified separately). Please note all orders are shipped from Poland. For deliveries to Great Britain, we cover import-related charges.

6.3 International credit card providers or banks determine the exchange rate and may charge additional processing or administrative fees, which are the responsibility of the cardholder.

6.4 This website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. In this case we reserve the right to cancel the order and fully refund any amounts received.

7. Delivery

7.1 Delivery will be to the UK or international address as specified in your order (subject to the provision of paragraph 7.3).

7.2 We aim to dispatch orders as soon as possible after we receive your cleared payment. In case of bank holidays, over the Christmas time or other high volume periods (for example Easter), please allow a few extra working days for dispatch and delivery. Delivery times shown on the website are an estimate only. The cost of delivery will be displayed at the checkout prior to submitting your order.

7.3 Delivery, both domestic and international, may be subject to restrictions. For current information on delivery restrictions please visit the Delivery section of the Help pages to this website.

7.4. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

7.5 You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time.

7.6 If you believe a product was delivered faulty, damaged or incorrectly supplied you should inform us as soon as possible, preferably in writing using our contact details.

7.7. We do not offer self-collection of orders for logistical reasons.

8. Customs & Duties

Please note all orders are shipped from Poland. For deliveries to Great Britain, we cover import-related charges.

9. Your Right to Cancel

9.1 Consumers from the UK and the EU have the right to cancel their contract with us for any reason, at any time up to 14 calendar days after the day on which the goods ordered were delivered (if products are delivered separately - the 14 day period starts on the day you receive or the third party indicated by you receives the last item).

9.2 You’ll need to tell us clearly that you wish to cancel your order – you can use our cancellation form that is available here (but it is not obligatory).
You may also format your declaration of order cancellation in the following way:

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:  ………………………………………………………………………………………………………………………
Order number …………………………………………………………………………
Product name (Colour/Size) …………………………………………………………………………
Quantity …………………………………………………………………………
Description …………………………………………………………………………
Ordered on/Received on * …………………………………………………………………………
Name of Customer(s) …………………………………………………………………………
Address of Customer(s) …………………………………………………………………………
Date …………………………………………………………………………
Signature of Consumer(s) (only of this form is notified on paper) ………………………………………………………………………

* Delete where appropriate

If you choose to use the form, you can scan a signed copy and email it to contact@kiddymoon.co.uk. Alternatively you can just email us with your cancellation request. You can also notify us via post by sending your request to - Kontri Ltd, 49 Hevea Road Burton-on-Trent DE13 0SH UK.

9.3 If you return your products by following our instructions, we will bear the cost of returning the goods. Detailed return instructions will be emailed to you after your return request has been processed.

9.4 If you have contacted us to cancel your contract before your products arrive, though your order will have been cancelled, we may be unable to cancel the delivery. In that case, please refuse any delivery of cancelled products or return them to us.

9.5 Any delivery cost charged to your order will be included in your refund once we have received all (not part) of your order. Please note that we have the right to limit delivery charge refund to the value of standard delivery (if non-standard delivery is also offered). Your refund will be issued within 14 days of receipt of the products or evidence that you have sent the goods back, using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is earlier, in accordance with your statutory rights. If you cancelled your order and there were no goods supplied, your refund will be issued within 14 days after the day on which we are informed about your decision to cancel.

9.6 You must take reasonable care of the goods while in your possession. When testing products please avoid making stains and scratches.

9.7 If you choose to return any product to us on your own, we will not be responsible for any loss or damage to items in transit and, for this reason, we recommend that you use a recorded delivery service. If products returned on your own are lost or damaged in transit, we reserve the right to charge you for such loss or damage (or not to refund any amounts attributable to such loss or damage).

9.8 Your statutory rights are unaffected.

9.9 We can only accept returns from the individual who entered into the purchase contract with us.

10. Our goodwill return policy

10.1 Our goodwill return policy (where we have no legal right to accept your return) is offered to UK/EU consumers on items that they wish to return within 30 days of receipt (you need to inform us about your return request within those 30 days). If you return your products by following our instructions, we will bear the cost of returning the goods. You will receive detailed return instructions by email once your return request has been processed.

10.2 Returned goods must be in the same condition in which you received them.

10.3 For further details about how to return your item/s please see the Returns & Refunds section of the Help pages to this website.

10.4 We will issue your refund to your original means of payment, after we have received and processed your return. Please note this may take a few business days but may take up to 14 days. UK and EU consumers will be entitled to a full refund, provided they meet the terms of our Goodwill Refunds policy, including standard delivery charges for orders returned in full (not in part).

10.5 If you choose to return any product to us on your own, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If products returned on your own are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

10.6 Your statutory rights are unaffected.

11. Complaints

If you have any complaints these should be addressed in writing to Kontri Ltd by email to contact@kiddymoon.co.uk or by post to 49 Hevea Road Burton-on-Trent DE13 0SH UK. If you remain dissatisfied, you may be able to seek further assistance through alternative dispute resolution (ADR) or a relevant independent body, depending on the nature of your complaint. Please note that in some cases, you may also have the right to take your complaint to an independent ombudsman or regulatory authority, in line with consumer protection laws. We are committed to resolving complaints fairly and efficiently, in compliance with all applicable consumer rights and regulations.

12. Sales to entrepreneurs

The warranty for physical and legal defects is excluded if the buyer is an entrepreneur or if, based on the circumstances, it can be assumed that the goods are purchased for purposes directly related to professional or business activity.

13. Electronic Services

We may offer the following services to our users (Service Recipients) electronically and free of charge:
- Subscription to our Newsletter,
- Customer Account Maintenance,
- Posting and publishing Product Review.

13.1 Newsletter

When you subscribe to our Newsletter service, we will send promotional emails to the address you provided. To sign up, complete the subscription form available on kiddymoon.co.uk. You can unsubscribe from our Newsletter at any time by clicking the "Unsubscribe" link included in each email or via the kiddymoon.co.uk website. You may also send us an email regarding this. Please note that processing such requests may take some time, so you may still receive messages during this period. Additionally, we’d like to inform that we use measurement tools that check, among others: newsletter opening rate and click rate. By signing up for our Newsletter, you consent to the use of these tracking methods.

13.2 Customer Account

13.2.1 This service allows you to create and manage your personal account on our store's website. It enables you to:
- place orders using your saved account details,
- track your order status and history,
- update your account information,
- create shopping/wish lists.

13.2.2 By registering, you warrant that the personal data requested is true, correct, current and complete in every respect. If you discover that your details are incorrect or no longer up to date, you undertake to correct them immediately.

13.2.3 You are responsible for all actions carried out under your account or using your password, unless these result from a security breach or an attack by a third party through no fault of your own. You must keep your password confidential and protect it against unauthorized access. We shall not be liable for any damages arising from gross negligence or intentional breach of this obligation on your part. If you have any reason to suspect that your password has become known to another person or has been or could be used without your consent, you should inform us immediately by e-mail: contact@kiddymoon.co.uk or telephone: 0 800 208 1435 (freephone from UK) or 020 3129 1615 (standard rates apply) or from overseas on +44 20 3129 1615 (international rates apply). We commit to taking appropriate technical and organizational measures to protect your data in accordance with the UK GDPR.

13.2.4 Requests to delete Customer Accounts should be directed to privacy@kontri.co.uk. Deletion requests will be processed only if we have no outstanding legal obligations related to that account. We reserve the right to delete any Customer Account, along with any associated data and activity, if it remains inactive for a period of 6 years. Prior to deletion, you will be notified of our intent to delete your inactive account. The 6-year period is calculated from the end of the last financial year in which the account's last activity occurred.

13.3 Product Reviews

13.3.1 This service allows users to publish personal and subjective reviews about products on the store's website. You need a Customer Account to submit reviews. Reviews will be marked accordingly to indicate whether they are verified by purchase or not. Our website may also display reviews published on other online sales channels, e.g. Amazon marketplaces.

13.3.2 Kontri verifies all reviews and reserves the right to reject those that violate law or accepted social norms. You may not post content that:
- is unrelated to our products or services,
- contains links, unauthorized advertising, or promotions,
- incites illegal activities, fraud, or violence,
- promotes totalitarian systems or incites hatred based on gender, nationality, ethnicity, religion, or other differences,
- is defamatory, vulgar, offensive, or discriminatory,
- violates others’ rights or encourages dangerous behavior.

13.3.3 If you submit content or materials to us, unless explicitly stated otherwise, you provide Kontri Ltd with a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to utilize, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display the submitted content globally and across all media. Additionally, you grant Kontri Ltd and its sublicensees the right to use the name associated with your submission in connection with the content, at their discretion.

13.3.4 We are committed to ensuring that all product reviews published on our website reflect the genuine experiences of verified customers. On our website, kiddymoon.co.uk, we do not publish paid, incentivised or otherwise manipulated reviews. This includes reviews provided in exchange for money, discounts, gifts, or free products. Our review process is designed to ensure compliance with the Digital Markets, Competition and Consumers Act 2024 and to maintain transparency and trust in our product feedback.

13.4 Electronic Services- Access and Usage

13.4.1 You must use our website lawfully, respecting intellectual property and personal rights of others.

13.4.2 To access most of our Electronic Services, you need an internet-connected device with a modern web browser that supports proper website functionality. We are not responsible for service interruptions caused by system failures or external factors beyond our control.

13.4.3 We reserve the right to:
- suspend services temporarily for IT system maintenance or to address security concerns;
- suspend, limit, or discontinue the provision of any electronic services, in whole or in part, at any time, for technical, organizational, legal, or security reasons. Where reasonably possible, we will provide users with prior notice of any significant changes or discontinuation of such services.

Services may also be discontinued if required by an internet provider or other authorized entities, or if users breach the Terms & Conditions, applicable law or generally accepted social and moral norms.

13.5 Electronic services- Complaints Procedure

13.5.1 Complaints regarding both technical issues and other aspects of our Electronic Services can be submitted via email to contact@kiddymoon.co.uk or in writing to the address of Kontri Ltd. Complaints should include: a brief description of the issue, the date and time it occurred, and the user’s name, surname, and email address.Complaints are typically reviewed within 14 days, with the result communicated via email.

13.5.2 You may appeal decisions within 14 days, providing a detailed justification. Appeals are reviewed within 14 days.

13.5.3 Complaints concerning user posted content will result in a decision to either retain or remove the content, based on Kontri Ltd’s assessment.

14. Law and Jurisdiction

14.1 Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means that your contract for the purchase of products, as well as any dispute or claim arising from or in connection with it, will be governed by English law. However, if you are not a resident of England, English law will apply only insofar as it does not override any mandatory provisions of the law of the country where you ordinarily reside.

14.2 In respect of any dispute or claim relating to a contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.

14.3 All contracts shall be concluded in English.

15. Severability

If any of these Terms & Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms & Conditions shall remain in full force and effect.

16. Indemnity

16.1 We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for any loss of data, profit, revenue or business or for any indirect or consequential loss or damage however caused.

16.2 Nothing in these Terms & Conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any matter for which we may not exclude or limit our liability under any applicable law.

17. Miscellaneous Provisions

17.1 Only you and we shall be entitled to enforce these Terms & Conditions. No third party shall be entitled to enforce any of these Terms & Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

17.3 If you breach these Terms & Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.

17.4 We make reasonable efforts to ensure that our website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including anti-virus software) to use this website safely. Except where required by applicable law, Kontri shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our website.

17.5 We will use all reasonable endeavours to ensure that the website remains available at all times. However, we cannot guarantee that the website will operate continuously. We therefore cannot accept any liability for any failure or non-availability of the website.

17.6 We do not declare the environmental properties of our products that is why we have no obligation to share environmental data.

Please review our other policies posted on this site. These policies also govern your visit to kiddymoon.co.uk.
If you have any questions relating to these Terms & Conditions, please contact our Customer Support before you place an order via e-mail to contact@kiddymoon.co.uk or telephone on: 0 800 208 1435 (freephone from UK) or 020 3129 1615 (standard rates apply) or from overseas on +44 20 3129 1615 (international rates apply).