Save to shopping list
Create a new shopping list


Would you like to place an order at Kiddymoon but don't know how to do it? Are you unsure about payment, delivery or returns procedure? Or maybe you are hesitant about which product would be best for you and would like to get an expert opinion? You've come to the right place!

Below we have gathered answers to frequently asked questions to help you with any issues you may have. The questions cover topics such as placing the order, applying discount code, shipping and product returns, as well us choosing the ballpit and the number of plastic balls, or the assembly of some of our products.

In the rare event that you don't find the answer to Your question, please contact our Customer Support Team at - our specialists are on hand to help and answer any questions you may have.

How can I place an order?

What is the preparation time of my order?

Where are the orders shipped from?

What is the delivery time?

How can I apply a discount code?

The status of my package is: Your parcel has cleared customs - what does it mean?

Will I have to pay any customs or additional charges?

Can I modify my order after it has been placed?

Can I place an order to another country?

How can I change the delivery/billing address once the order is placed?

How can I cancel my order?

How can I pay for my order?

How can I make a payment via PayPal?

How can I make a payment via Stripe?

How can I make a payment by bank transfer?

How can I track my order?

My package does not change the status on the parcel tracking website

What is the return period?

How can I return my order?

Can I return/exchange the balls and keep the ballpit?

When will I receive a refund for the returned order?

How can I subscribe to the newsletter?

Is there a possibility to order wholesale quantities?

How can I find KiddyMoon on social media?

What are the available ballpit sizes, and which one will be the best?

What number of balls will be appropriate for my ballpit?

Are KiddyMoon ballpits and balls safe for kids?

What age are KiddyMoon toys intended for?

How do KiddyMoon toys support the child's development?

What elements of the playground can I buy if I already have the ballpit?

How to assemble the children’s playpen?

Can I create my own set of ballpit and balls ?

My ballpit looks distorted - what should I do?

How to clean the ball pit and balls?

How to apply the cover correctly?

How to put down a pop up play tent?